Welcome to ICE2HOT and our website at www.ice2hot.com. We are committed to protecting your Personal Data and to providing clear and transparent disclosures about the types of information we collect and how we use it.

 

We would like to ask you to read this policy along with our Cookie Policy and if you are a user of our iOS or Android App, please also refer to our App Privacy Policy.

 

In principle, we will only use your Personal Data in accordance with the applicable data protection laws, in particular Ireland`s Data Protection Act (“DPA”) and the EU’s General Data Protection Regulation (“GDPR”), and only as described in this Privacy Policy.

 

General Information

1. What is Personal Data?

Personal Data is any information relating to personal or material circumstances that relates to an identified or identifiable individual. This includes, for example, your name, date of birth, e-mail address, postal address, or telephone number as well as online identifiers such as your IP address. In contrast, information of a general nature that cannot be used to determine your identity is not Personal Data. This includes, for example, the number of users of a website.

 

1. What is Special Category Data?

Special category data is Personal Data that needs more protection because it is sensitive. This includes Personal Data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data. As well as, data concerning health, a person’s sex life; and a person’s sexual orientation. In order to lawfully process Special Category Data, it is necessary to consent to the processing.

 

1. What is processing?

"Processing" means any operation or set of operations which is performed upon Personal Data, whether or not by automatic means. The term is broad and covers virtually any handling of data.

 

1. Responsible for data processing

Responsible for data processing is Icebreakrr Classic Limited of The Black Church, St. Mary's Place, Dublin 7, Dublin, D07 P4AX, Ireland (“Ice2hot”, “we”, “us” or “our”). We act as the data controller and ask you to direct all questions about your Personal Data directly to us using our Contact Form or e-mail info@ice2hot.com.

1. The Legal Bases for processing Personal Data

In accordance with the above-mentioned laws, we have to have at least one of the following legal bases to process your Personal Data:

 

1. you have given your consent,

2. the data is necessary for the fulfilment of a contract / pre-contractual measures,

3. the data is necessary for the fulfilment of a legal obligation, or

4. the data is necessary to protect our legitimate interests, provided that your interests are not overridden.

 

General Principles

1. Security

Our website uses SSL or TLS encryption to ensure the security of data processing and to protect the transmission of confidential content, such as orders, login data or contact requests that you send to us.

 

You can recognise an encrypted connection if the address line of your browser contains a "https://" instead of a "http://" and also has a lock symbol. If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

 

We have also implemented numerous security measures (“technical and organisational measures”) for example encryption or need to know access, to ensure the most complete protection of Personal Data processed through this website.

 

Nevertheless, internet-based data transmissions can always have security gaps, so that absolute protection cannot be guaranteed. And databases or data sets that include Personal Data may be breached inadvertently or through wrongful intrusion.

 

Upon becoming aware of a data breach, we will notify all affected individuals whose Personal Data may have been compromised as expeditiously as possible after which the breach was discovered.

 

1. Minors

We do not request Personal Data from minors and children and do not knowingly collect such data or pass it on to third parties.

 

1. Automated decision-making

Automated decision-making is the process of making a decision by automated means without any human involvement. Automated decision-making including profiling does not take place.

 

1. Do Not Sell

We do not sell your Personal Data.

 

1. Special Category Data

Unless specifically required when using our services and consent is obtained for that particular service, we do not process special category data.

 

1. International Transfer

We may transfer your Personal Data to other companies and/or business partners as necessary for the purposes described in this Privacy Policy. In doing so, your Personal Data may be transferred to so called third countries. In order to provide adequate protection for your Personal Data when it is transferred, we have contractual arrangements regarding such transfers. We take all reasonable technical and organisational measures to protect the Personal Data we transfer.

 

1. How long is your data stored?

We process and store your Personal Data only to achieve the respective processing purpose or for as long as a legal retention period exists (in particular Ireland`s commercial and tax law for up to 10 years). Once the purpose has been achieved or the retention period has expired, the corresponding data is routinely deleted.

 

1. Sharing and Disclosure

We will not disclose or otherwise distribute your Personal Data to third parties unless this is a) necessary for the performance of our services for example with our web host or with our logistic partners to deliver your order, b) you have consented to the disclosure, c) or if we are legally obliged to do so e.g., by court order or if this is necessary to support criminal or legal investigations or other legal investigations or other legal proceedings; as required by law or regulation; if Ice2hot (or a part of Ice2hot) is sold to or merged with another company; or proceedings at home or abroad or to fulfil our legitimate interests.

 

Data we collect automatically

1. Collection of access data and log files

We also collect data on every access to our website. The access data includes the name of the website accessed, file, date and time of access, amount of data transferred, notification of successful access, browser type and version, the user's operating system, referrer URL (the previously visited page), IP address and the requesting provider.

 

Log file information is stored for security reasons (e.g., for the clarification of abuse or fraud) for a maximum of 7 days and then deleted. Data whose further storage is necessary for evidentiary purposes is exempt from deletion until the respective incident is finally clarified. The legal basis for the data processing is our legitimate interest.

 

1. Content Delivery Network

We use a Content Delivery Network (CDN) to distribute our online content. Our CDN is a network of regionally distributed servers of our technical service providers connected via the Internet. When our website is visited, your device`s browser transmits information to these service providers, which is collected in corresponding server log files. Server log files are generally anonymized and then transmitted without any personal reference. Server log files include, in particular, i) details of the browser and operating system used, ii) the previously visited pages (so-called referral URL), iii) the IP address of the device used, iv) the name of the Internet provider, as well as v) the date, time of all page views including the amount of data transmitted. The legal basis for processing is our legitimate interest.

 

1. Use of cookies

We use so-called cookies on our web site. Cookies are small text files that are stored on your respective device (PC, smartphone, tablet, etc.) and saved by your browser. For further information please refer to our Cookie Policy. The legal basis for the use of cookies is your consent as well as our legitimate interest.

 

1. Hosting

To provide our website, we use the services of Wix.com of 40 Namal Tel Aviv Street Tel Aviv, 6350671 Israel who process all data to be processed in connection with the operation of our website on our behalf. The legal basis for the data processing is our legitimate interest in providing our website.

 

Data from third party sources

We may obtain data about you from third-party sources, such as our marketing partners, social networks, and other third parties. We may use this data to better analyses your user behaviour to improve our ability to provide you with relevant marketing information and services, and to prevent and combat fraud.

 

Insofar as you have also given us your consent to process your Personal Data for marketing and advertising purposes, we are entitled to contact you for these purposes via the communication channels you have given your consent to.

 

Data we collect directly

1. General

We may ask you for Personal Data when you:

1. use our website,

2. request support, or information,

3. participate online or otherwise in marketing activities,

4. interact with us on third-party social networking sites (subject to the terms of use and privacy policies of said third parties), or

5. contact us.

 

Categories of Personal Data we collect may include your contact details (name, email address), and IP addresses. In order to provide you with a more consistent and personalised user experience in your interactions with Ice2hot, data collected through one source may also be linked to other data collected by Ice2hot through other sources. This may include data that helps us identify you when you access our website through several different devices or if you use our App.

 

In addition to your name, and e-mail address, IP address or telephone number, if provided, we usually collect the context of your message which may also include certain Personal Data. The Personal Data collected when contacting us is to handle your request and the legal basis is both your consent and Contract.

 

We are present on social media on the basis of our legitimate interest (Facebook and Instagram both Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland). If you contact or connect with us via social media platforms, we and the relevant social media platform are jointly responsible for the processing of your data and enter into a so-called joint controller agreement. The legal basis is our legitimate interest, your consent or, in some cases, the initiation of a contractual service, if any.

 

1. Administration, financial accounting, office organisation, contact management

We process data in the context of administrative tasks as well as organisation of our business, and compliance with legal obligations, such as archiving. In this regard, we process the same data that we process in the course of providing our contractual services. The processing bases are our legal obligations and our legitimate interest.

 

Marketing

Insofar as you have also given us your consent to process your Personal Data for marketing and advertising purposes, we are entitled to contact you for these purposes via the communication channels you have given your consent to.

 

You may give us your consent in a number of ways including by selecting a box on a form where we seek your permission, or sometimes your consent is implied from your interactions or contractual relationship. Where your consent is implied, it is on the basis that you would have a reasonable expectation of receiving a marketing communication based on your interactions or contractual relationship with us.

 

Our Marketing generally takes the form of e-mail but may also include other less traditional or emerging channels. These forms of contact will be managed by us, or by our contracted service providers. Every directly addressed marketing sent by us or on our behalf will include a means by which you may unsubscribe or opt out.

 

Advertising

We would like to show you interesting advertising outside of our website and use various third-party tools and cookies for this purpose. These collect and process information about your activities on our website - for example, which products you are interested in or which pages you visit. By knowing what you are looking for and how you use our website, we can adapt our advertising to your needs. And thus increase the likelihood that you will also be shown suitable and interesting advertising outside our website.

 

We also analyze this data to evaluate the relevance of the advertisements and to optimize the advertisements for you. Through the tools, your browser regularly establishes a connection to the server of the tool provider when you visit our website. For some tools, we have no direct influence on what data is processed by the providers. The following Personal Data may be processed by third-party providers i) HTTP header information (e.g., IP address, web browser, website URL, date and time); ii) measuring pixel-specific data (e.g., pixel ID and cookie ID); and iii) additional information about visits to our website (e.g., orders placed, products clicked on). The legal bases for processing are our legitimate interest and your consent in case of cookies. For further information, please refer to our Cookie Policy.

 

Your Rights and Privileges

1. Privacy rights

Under the DPA and GDPR, you can exercise the following rights:

1. Right to information

2. Right to rectification

3. Right to object to processing

4. Right to deletion

5. Right to data portability

6. Right of objection

7. Right to withdraw consent

8. Right to complain to a supervisory authority

9. Right not to be subject to a decision based solely on automated processing.

 

If you have any questions, please contact us.

 

1. Updating your information

If you believe that the information, we hold about you is inaccurate or request its rectification, deletion, or object to its processing, please do so by contacting us.

 

1. Withdrawing your consent

You can withdraw consents you have given at any time by contacting us.

 

1. Access Request

In the event you want to make a Data Subject Access Request, please contact us. We will respond to requests regarding access and correction as soon as reasonably possible. Should we not be able to respond to your request within thirty (30) days, we will tell you why and when we will be able to respond to your request. If we are unable to provide you with any Personal Data or to make a correction requested by you, we will tell you why.

 

1. Complaint to a supervisory authority

You have the right to complain about our processing of Personal Data to a supervisory authority responsible for data protection. The supervisory authority in Ireland is: Data Protection Commission, 21 Fitzwilliam Square South, Dublin 2 D02 RD28, Ireland, www.dataprotection.ie 

 

Validity and questions

This Privacy Policy was last updated on Monday, 4th March, 2024 and is the current and valid version. However, we want to point out that from time to time due to actual or legal changes a revision to this policy may be necessary. If you have any data protection questions, please feel free to contact us.